At Jumpanda, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your personal information.
We ensure your data is handled with care, security, and transparency — at all times, without exception.
All data transmitted between your device and Jumpanda's servers is protected with industry-standard 256-bit SSL encryption. No third party can intercept or read your information in transit.
Jumpanda operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices adhere to the applicable provisions of local law.
Jumpanda has never and will never sell, rent, or trade players' personal data to any third party for marketing or commercial purposes without your explicit consent.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Jumpanda facilitates this process through responsive customer support channels.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 security monitoring by the Jumpanda cybersecurity team.
Jumpanda clearly and transparently discloses how your data is used. There are no hidden practices — what you read here accurately reflects what we do behind the scenes.
This Privacy Policy ("Policy") describes how Jumpanda ("we", "Platform", "Jumpanda") collects, uses, stores, discloses, and protects your personal information when you use the jumpanda.net website and all related services.
This Policy applies to all users of the Jumpanda platform, including website visitors, registered members, active players, and former members whose data is still retained in our systems as required by law.
By registering an account or using any Jumpanda service, you give your consent to the collection and use of your personal data as described in this Policy. If you do not agree, please discontinue use of the platform and contact us to request data deletion.
Jumpanda collects various types of information depending on how you interact with our platform. Below is a detailed explanation of the data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC number, date of birth | KYC & account verification |
| Contact | Email, phone number | Service communications |
| Financial | Bank account number | Payment processing |
| Technical | IP address, device | Security & fraud prevention |
| Usage | Game records, login history | Service improvements |
Jumpanda uses your personal data solely for legitimate and necessary purposes in order to provide you with high-quality service. We will not use your data for any other purpose without first obtaining your consent.
Jumpanda takes a strict and careful approach to data sharing. In general, we do not disclose your personal information to third parties without your consent, except in the following circumstances:
We work with third-party service providers that are necessary to operate the Jumpanda platform, including:
All our third-party service providers are bound by strict data protection agreements and are only permitted to use your data for the purposes specified.
Jumpanda may disclose your data to relevant authorities when required by law, such as to the Royal Malaysia Police, the Inland Revenue Board, or any regulatory body with valid legal authority to request such information.
Jumpanda uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions optimally.
You can manage your cookie settings through your web browser at any time. However, please note that disabling essential cookies may affect the functionality and performance of the Jumpanda platform.
Cookie retention periods vary: session cookies expire when you close your browser, while persistent cookies are stored for between 30 days and 2 years depending on their function.
Jumpanda invests seriously in cybersecurity infrastructure to ensure your personal data remains protected against increasingly sophisticated threats. Below are the security layers we have implemented:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold important rights regarding your personal data held by Jumpanda. We fully respect and facilitate the exercise of these rights.
You have the right to obtain a copy of your personal data held by Jumpanda. Requests will be processed within 21 business days.
You may request correction of inaccurate or incomplete personal data via your account settings or our support team.
You may request deletion of your personal data, subject to any legal retention obligations applicable to Jumpanda.
You have the right to object to the processing of your data for specific purposes, such as direct marketing, at any time.
You may request your personal data in a machine-readable format for transfer to another service provider.
You may withdraw previously given consent for specific data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact the Jumpanda support team via live chat or our official email. We will respond to all valid requests within the timeframe stipulated by the PDPA.
Jumpanda retains your personal data only for as long as it is needed for the purposes stated in this Policy or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account records | Throughout the active account period | Service provision |
| KYC Documents | 5 years after account closure | AML legal requirements |
| Financial transaction records | 7 years | Tax legal requirements |
| Support communication logs | 3 years | Dispute resolution |
| Usage data & technical logs | 12 months | Security & analytics |
| Marketing data (with consent) | Until consent is withdrawn | Marketing communications |
Upon expiry of the retention period, data will be securely deleted or permanently anonymised so that it can no longer be associated with you.
Jumpanda is a gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18.
If we discover or receive information that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
Jumpanda reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we protect your information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Jumpanda handles your personal data, we encourage you to contact us directly.
The Jumpanda privacy and data protection team is ready to assist you through the following channels:
If you are not satisfied with our response, you have the right to submit a complaint to the Department of Personal Data Protection, Ministry of Communications and Digital, Malaysia.